Security demands outpaced the existing authentication model.
The client's portal allowed employees to connect with moving and relocation services through Salesforce Experience Cloud. As their customer base shifted toward security-sensitive Silicon Valley enterprises, their existing authentication model couldn't meet the bar. They needed federated identity management that would satisfy enterprise security requirements and hold up to scrutiny, without adding friction for end users.
The WorkFederated SSO connecting identity providers to Experience Cloud.
Digital Mass extended SSO protocol within Salesforce to establish a web of trust between the client's customers' identity providers and their Salesforce-hosted web application. Experience Cloud was configured to operate in parallel with the company's own SaaS platform, allowing users to authenticate through their own identity providers while accessing the full relocation portal.
The SSO architecture was designed to be auditable by both parties, a critical requirement for enterprise customers with strict compliance obligations.
The ResultsA battle-tested chain of trust, auditable by both parties.
- Federated identity model deployed and validated across enterprise customer accounts.
- Authentication brought up to the security standards of Silicon Valley enterprise clients.
- An auditable chain of trust between identity providers and Salesforce, reviewable by both parties.
- Service Cloud extended with a custom view as part of the platform migration.
- Experience Cloud opened as a new sales channel for white-glove relocation services.
