Experience Cloud
Build branded portals, communities, and self-service experiences. Experience Cloud sites that engage customers, partners, and employees.
The Portal Problem
You launched a customer portal and no one uses it. Or your partner portal is a glorified document repository that dealers tolerate rather than rely on. Most Experience Cloud implementations fail not because of the technology, but because they were designed for the company's convenience, not the user's workflow.
Digital Mass builds Experience Cloud portals that people actually use; because we design them around the tasks your customers, partners, and employees are trying to accomplish.
What We Build
Customer Self-Service Portals
Case submission, knowledge base access, order status, account management, and community-driven support. Reduce inbound call volume by giving customers the tools to help themselves.
Partner & Dealer Portals
Deal registration, co-selling workflows, lead distribution, MDF management, training and certification tracking, and channel performance dashboards.
Employee Portals & Intranets
Internal knowledge bases, HR self-service, IT request management, and employee communities built on Salesforce data.
Authentication & SSO
Federated SSO, social login, multi-factor authentication, and identity management. We've built fully federated identity solutions for complex multi-org environments.
Custom LWC Components
When out-of-the-box components don't meet the UX bar, we build custom Lightning Web Components that do.
Common Pain Points We Solve
- "We launched a portal but adoption is under 10%."
- "Our partners can't self-serve; everything requires a phone call to our channel team."
- "SSO is broken and our portal users are locked out regularly."
- "The portal looks like a Salesforce admin screen, not a branded experience."
Outcomes
- Self-service adoption grows when the portal is designed around user tasks
- Partner-sourced pipeline increases with deal registration and co-selling tools
- Support call volume decreases as customers resolve issues through the portal
- Authentication issues disappear with properly architected SSO
Technology
Salesforce Experience Cloud, Lightning Web Components, Community Builder, CMS Connect, SSO / SAML / OAuth, Salesforce Identity, Guest User Security, Experience Cloud Templates, CRM Analytics
Digital Mass is the best consulting partner I have worked with in my 20+ years of working in the Salesforce ecosystem. They are approachable, knowledgeable, innovative, and fun. The last 10 months working with them have been a game-changer for our business and my team.
Digital Mass is a truly collaborative partner, working in the trenches with us on a variety of projects. Their expertise seems to know no bounds, and regardless of the hurdle we come across, Digital Mass is at the ready with recommendations on how to ultimately work to get us back on course, no matter the storm.
Working with Digital Mass has been great. The staff is very responsive and eager to understand and deliver value. We have two consultants who have become integral members of our Scrum teams. They have helped raise the skill level of our internal staff. I would highly recommend working with Digital Mass!
Jeff's attention to detail, technical expertise, and calm nature make working with him very pleasurable. Everybody internal who works with him loves him. I could give him 6 stars if that were an option. Keep up the good work, as we are going to need more help in the future.
They came up with creative solutions to problems we experienced and helped guide our team, who were mostly new to Marketing Cloud. As we got closer to the deadline, the team went above and beyond to make sure we were successful.
Overall, we had an excellent experience. Their senior solutions lead's technical knowledge and management of the project was the key factor that led to a successful engagement.
While we were still maturing in Salesforce ecosystem, Digital Mass helped us manage within budget and helped us design solutions which exceeded our expectations.
Digital Mass was a game-changer for my Salesforce CRM team when we faced some tight deadlines that felt almost impossible. They are willing to just target your company's immediate need with augmented staff. I highly recommend Digital Mass for their targeted, effective solutions.
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