Real Results,
Real Clients.
We don't do hypotheticals. Every engagement is built on trust, grit, and measurable outcomes. Here's the proof.
A Claims Intake Engine Built for the Way Payers Actually Receive Claims
A national health insurance carrier was losing its legacy claims platform on a deadline. Digital Mass designed a Service Cloud intake engine to triage and automatically adjudicate claims, giving examiners a faster surface for the cases that require human judgment.
From PDF to Pipeline: Automating RFP Response with Agentforce
A seven-figure RFP landed in a construction company's inbox. The old workflow took hours. We used Agentforce instead. One conversation, one file drop, one review: nine fields populated automatically.
Financial Services Cloud Implementation for a National Bank
One of the country's largest national banks had outgrown its Sales Cloud org. Digital Mass recommended and led a full migration to Financial Services Cloud, modernizing the relationship model, reducing code bloat, and integrating MuleSoft for the data management work.
Experience Cloud for Higher Education Admissions
A private university in St. Paul needed its admissions experience to work harder. Digital Mass built an Experience Cloud admissions portal, data-driven application forms, and Marketing Cloud infrastructure for targeted communications across the enrollment lifecycle.
Closing an Implicit Sharing Vulnerability Without Breaking the Portal
A penetration test for a corporate relocation services client exposed cross-user data access through a built-in Aura endpoint. The fix wasn't an API patch; it was a schema redesign across twelve objects, four environments, and three portal user profiles, with zero disruption.
How Sprint Zero Closed $3 Million in Revenue Gaps
A newly engaged client in the fire and life safety industry faced a significant but unclear revenue shortfall. Digital Mass conducted a structured assessment, identified root causes, and implemented a remediation roadmap. Within months, they recovered $3 million.
Automated Process Implementation for a Multi-State Healthcare Company
A multi-state healthcare company needed to migrate off a homegrown proprietary application that had become the backbone of their claims operations. Digital Mass moved 400 users to Service Cloud in nine months, and opened three new intake channels in the process.
60 Interviews, 81 Requirements, One Expert CRM Implementation
A transmission and distribution construction firm ran its entire estimation and bidding process on connected spreadsheets. Digital Mass conducted a fiduciary-grade CRM evaluation (60 interviews, 81 requirements, 20+ vendors) and saw the implementation through to completion.
Commercial Lending Automation for a Midwest Regional Bank
Commercial loan processing for one of the Midwest's largest regional banks, rebuilt on custom Sales Cloud applications with a DevOps practice to match. Regulation compliance cut from ~2 days to ~8 hours.
A Fully Federated Identity Solution on Experience Cloud
An employee relocation company serving Silicon Valley enterprises needed its authentication model to match its security standards. Digital Mass built a federated SSO solution connecting the client's identity providers to their Salesforce Experience Cloud portal.
Helping a Local Nonprofit Reach Full Salesforce Adoption
A Twin Cities nonprofit had Salesforce. They had data. What they didn't have was adoption. Digital Mass came in a year after the initial implementation and turned an underused platform into the operational backbone of the organization.
Automating Puppy Matchmaking: A Pet Project
A puppy adoption service was managing customer interest in available puppies through post-it notes, spreadsheets, and a partially implemented Salesforce org. Digital Mass built a custom Salesforce integration with their kennel management software to automate the match between customers and dogs.
Digital Mass is the best consulting partner I have worked with in my 20+ years of working in the Salesforce ecosystem. They are approachable, knowledgeable, innovative, and fun. The last 10 months working with them have been a game-changer for our business and my team.
Digital Mass is a truly collaborative partner, working in the trenches with us on a variety of projects. Their expertise seems to know no bounds, and regardless of the hurdle we come across, Digital Mass is at the ready with recommendations on how to ultimately work to get us back on course, no matter the storm.
Working with Digital Mass has been great. The staff is very responsive and eager to understand and deliver value. We have two consultants who have become integral members of our Scrum teams. They have helped raise the skill level of our internal staff. I would highly recommend working with Digital Mass!
Jeff's attention to detail, technical expertise, and calm nature make working with him very pleasurable. Everybody internal who works with him loves him. I could give him 6 stars if that were an option. Keep up the good work, as we are going to need more help in the future.
They came up with creative solutions to problems we experienced and helped guide our team, who were mostly new to Marketing Cloud. As we got closer to the deadline, the team went above and beyond to make sure we were successful.
Overall, we had an excellent experience. Their senior solutions lead's technical knowledge and management of the project was the key factor that led to a successful engagement.
While we were still maturing in Salesforce ecosystem, Digital Mass helped us manage within budget and helped us design solutions which exceeded our expectations.
Digital Mass was a game-changer for my Salesforce CRM team when we faced some tight deadlines that felt almost impossible. They are willing to just target your company's immediate need with augmented staff. I highly recommend Digital Mass for their targeted, effective solutions.